Shipping policy

Rates

Shipping rates vary by destination and product size, with a standard rate of $11.99. Smaller items may qualify for lower rates, while oversized products, such as tubes and fixtures, may incur additional packaging surcharges. Applicable charges are calculated at checkout.

Alaska, Hawaii & Canada 
Shipping rates are calculated at checkout. 

International Orders 
The following terms apply to orders shipped outside the USA: 

• Payment: Most international orders are paid for by wire transfer. A $35 wire transfer processing fee applies. (Excluding Canada)
• Duties & Taxes: Duties, taxes, and import fees are not included in the order total. These charges are assessed separately by the carrier and are the customer’s responsibility. 
• Returns & Claims: All international sales are final. Returns, exchanges, damage claims, and replacement shipments are not available. 

Carriers Used

We ship via USPS, UPS, Spee-Dee, and FedEx. The carrier and service are selected based on the order and shipping address. Specific carrier requests may incur an additional surcharge. Carrier selection is not guaranteed unless an express shipping method is selected. 

Most in-stock orders ship within 1-2 business days and arrive within approximately 5 business days.

Orders that ship from our Minnesota warehouse have reasonable delivery times nationwide. Tracking information is emailed once your order ships, provided a valid email address is on file. 

Express Orders

In-Stock Items (Ships Within 1–2 Business Days)
Express orders placed by 12:00 PM Central Time typically ship the same business day. Orders may ship the following business day.

Out-of-Stock Items (Typically Ships Within 7–10 Business Days)
When permitted by the manufacturer, Lightbulbs.com will attempt to drop-ship express orders within 24 business hours; however, this is not guaranteed. If drop-shipping is unavailable, we will order the item from the manufacturer and ship it via the selected express service once it arrives.

Shipping Issues

Marked as delivered but not received? 

Notify Customer Service within 5 days of delivery confirmation so we can initiate a claim. If the carrier confirms delivery to the address provided and the package remains missing, the customer is responsible for filing any missing package or theft claim directly with the carrier. 

Arrived damaged or defective? 

Notify Customer Service within 5 days of the carrier's delivery confirmation so a claim can be filed, and credit or reshipment can be provided. Only one reshipment is allowed; if the second arrives damaged, a credit will be issued.  

Photos or videos of damaged or defective products are required for review. Lightbulbs.com reserves the right to deny replacement or refund requests without sufficient proof of the issue.

No tracking movement? 

Notify Customer Service within 7 days of the order ship date so we can assess reimbursement.  

For shipments outside the USA, we are not responsible for damaged, defective, or missing products. 

Cancellations

Once an order enters fulfillment, cancellation may no longer be possible due to our automated shipping process. If the order ships before cancellation can be completed, our standard return policy applies.

Cancellation requests are reviewed by our office staff Monday–Friday, 8:00 AM–5:00 PM Central Time. Weekend requests are processed the next business day; however, our warehouse fulfills orders on weekends. If your order ships before your cancellation is processed, our standard return policy applies.