| Dual circuit |
| Ground connection is required |
| You can extend the sensor's time out period up to 30 minutes, but you cannot override the sensor so the lights stay on indefinitely |
| Sensor does not detect motion through glass |
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| Troubleshooting |
| Problem: Cannot switch power on or off with a newly installed sensor switch |
| This sensor requires a true earth ground connection in order to operate properly. First ensure that the device's green and bare wires are connected to the ground in your wallbox. If you do not have a ground available, this device will not function properly. If you do have a ground but are still experiencing this issue, it's possible that your ground wire does not directly return to your breaker panel. In that situation a true earth ground connection would need to be introduced, or this device may not function properly. If you believe this is the issue, contact Lutron's support line at 844-LUTRON1 |
| Problem: Lights do not turn on when space is occupied |
| The multi-location or 3-way wiring may be incorrect. If using with a 3-way mechanical switch, ensure wiring changes were made to the mechanical switch as listed in step 3 of the Installation Instructions PDF below |
| Check that sensor mode is not set to vacancy mode (manual on mode) |
| Sensor is set to one of the Ambient Light Detection (ALD) settings and the room is too bright for the current light level setting |
| Problem: Lights turn off while space is occupied |
| Sensor's timeout may be too short |
| Sensor's sensitivity may be set for low |
| Sensor may not have full view of the room |
| Problem: Lights will not turn off once space is unoccupied |
| Sensor's timeout may be set for too long |
| An external noise such as an HVAC vent is interfering with the sensor. Try changing the sensitivity to low |
| Problem: 3-way switch does not turn the lights on |
| If the 3-way switch has a locator light, this can affect the sensor's performances. Lutron recommends replacing the 3-way switch with one that does not have a locator light |
| Check installation guide to make sure wiring is correct |
| Problem: Lights turn on in vacancy mode |
| In vacancy mode, a 15 second grace period follows the timeout. The sensor turns back in if it senses motion in those 15 seconds
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